January 23, 2024 | Tip of the week

Conflict is inevitable in any work environment, including the world of opticianry. Whether between opticians and their colleagues or opticians and their clients, conflict can lead to negative outcomes like decreased productivity and strained relationships. Here are five conflict resolution techniques tailored for opticians:

1. Recognize Biased Fairness Perceptions
2. Avoid Escalating Tensions
3. Overcome ‘Us Versus Them’ Mentality
4. Address Underlying Issues
5. Understand Psychological Benefits

Conflict resolution is vital for maintaining a functional and harmonious workplace in optician practices. Using these conflict resolution techniques, opticians can better manage conflicts between employees, staff, and clients.


Source: Provided by the Opticians Association of Canada – opticians.ca